Privacy Policy
This Privacy Policy explains how User Story Studio (“we”, “our”, or “the Service”), operated by 3 O’Clock Media LLC, collects, uses, and protects your information.
1) Information We Collect
- Account Information: email address, subscription details, preferences.
- Payment Information: processed by PayPal or Stripe (we don’t store full card/bank data).
- Usage Data: number of stories generated, subscription status, feature usage.
- Analytics Data: via Google Analytics (IP address, device, pages visited, time on site).
2) How We Use Information
- Provide, maintain, and improve the Service.
- Process subscriptions and payments.
- Offer support via Freshdesk.
- Monitor performance and usage (Google Analytics).
3) Sharing of Information
We don’t sell or rent personal information. We share limited data with payment processors (PayPal/Stripe), analytics providers (Google Analytics), and support platforms (Freshdesk). We may disclose information to comply with law or protect the Service.
4) Cookies & Tracking
We use cookies and similar technologies for sessions and analytics. You can disable cookies in your browser; some features may not work. Google provides an opt-out here: Google Analytics Opt-out Add-on.
5) Data Security
We use industry-standard measures to protect data. No online service is 100% secure; use the Service at your own risk.
6) Your Rights
Depending on your location, you may request access, correction, deletion, or restriction of your data. Contact us through the Support Portal.
7) Data Retention
We retain account/subscription information while your account is active. On request, we delete your data except where retention is legally required.
8) Children’s Privacy
The Service is not intended for children under 13. We do not knowingly collect information from children.
9) Changes to this Policy
We may update this Policy by posting a new date above. Continued use means you accept the updated Policy.
10) Contact
3 O’Clock Media LLC · 3oclockmedia.com · Support: Freshdesk